The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing. Organizations to manage and reduce their risks and improve . The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and. The eSourcing Capability Model for Service Providers (eSCM-SP) is a. “best practices” capability model with three purposes: (1) to give service.

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Capability Areas are groupings of Practices with similar content and focus. Doing this allows client organizations to avoid many pitfalls. No part of this publication may be reproduced in any form by print, photo print, microilm or any other means without written permission by the Publisher. Organizations are increasingly delegating IT-intensive business activities to service providers to take advantage of new growth in the global telecommunications infrastructure and emerging information and communication technologies ICT capabilities.

Proactively Enhancing Value 50 Figure For many, this contract was ground zero of a fundamental restructuring of business that continues unabated today. The types of sourcing relationships are illustrated here.

Types of Sourcing Sourcing can be broadly divided into three categories. For companies that use outsourcing services, the client model, called eSCM-CL, addresses the organizational best practices needed to successfully source IT-enabled services. Clients, Service Providers, and consulting companies.


Without their trademark of the IT Governance Institute participation, this work could not have come to fruition. Chapter 1 of this book deals with the concepts of eSourcing and IT-enabled services. The Sourcing Life-cycle 34 Figure 8. Bill Hefley and published by Van Haren Publishing.


eSourcing Capability Model for Service Providers (eSCM-SP)

Log In Sign Up. Level 4 requires that an organization is able to add value to its services through innovation.

esouecing Additionally, it provides client organizations with an objective means of evaluating their sourcing capabilities. Click here to sign up. Types of sourcing relationships 12 Figure 4. Service providers can then build or demonstrate capabilities in a particular critical-sourcing function. An alliance is sometimes referred to as a Ror Alliance. And it continues to grow up.

It reinforces people motivation and improves the global performance of the organization delighted with the recognition of its demonstrated capabilities. To cope with the competition and stay alive, the companies are and indeed must be more reac- tive, lexible and eicient; IT has to be aligned with the company objectives and strategy.

It addresses the critical issues related to IT-enabled sourcing eSourcing. It is intended to be a companion model to the eSCM-SP, focusing on the client aspects of successful sourcing relationships; it contains client-focused counterparts to more than half of the eSCM-SP Practices.

Types of sourcing relationships: Help Center Find new research papers in: Chapter 5 describes using the Model in capability determinations such as assessments, evaluations, appraisals, audits and certiication escn-sp client organizations against the Model.

Finally, for client organiza- tions, eSCM is the only model which addresses the diferent areas of a sourcing policy. But, working across the boundaries of companies, working collaboratively to bring forward new innovative solutions, is a lot easier said than done.


Existing frameworks do not comprehensively address the best practices needed by client organizations to successfully source IT-enabled services. Version 2 was released in April The outer circle, Sourcing, is excluded from eSourcing. In the s organizations started to outsource parts of their data processing operations to external service providers in an efort to achieve signiicant cost savings.

To provide feedback or suggest changes to any of our publications, please use the Change Request form. Client organizations can also use their certiications to signal to customers, regulators, and investors that they have achieved a known level of capability in their sourcing activities. More recently, IT-intensive projects and tasks, including engineering services, geographical information systems, multimedia content development, and transcription services are also being increasingly outsourced, as are other knowledge-intensive processes, such as various types of knowledge process outsourcing KPO or legal process outsourcing LPO.

Practice Attributes 33 Figure 7.

eSCM-SP v2: eSourcing Capability Model for Service Providers, Version 2 | SURVUZ

Models, such as eSCM, and professional certiications, such as the COP, do just that — they take the collective experience of the industry and package it in a way that makes those learnings actionable and repeatable. For example, sourcing legacy payroll systems while a new esoucing system is being developed.

Practice Summary Appendix B: